Authorities & Counselling

Here are facts about authorities & counselling: you have a problem and do not know whom to contact? Enter the first letter of your problem here or a search item.



You need help in applying for financial aid, such as Hartz IV or social assistance or others. Here are some sample applications for

SGBII (Hartz IV)
SGB XII (social assistance)


Registration Office



Foreigners / Asylum legislationAddress:

Maschstr. 17, 30169 Hannover

Telephone: 05011 616-0

Fax: 0511 616-22905


Monday 08:00 - 12:00 Uhr

Wednesday 08:00 - 12:00 Uhr

Thursday 08:00 - 12:00 Uhr and 13:00 - 17:30 Uhr


Only with prior arrangement of an appointment!


Kargah e.V.


(Counselling agency

and refugee office)

Kargah e.V. is an information centre for all female migrants (refugees, 'AussiedlerInnen', re-united family members etc). It is an organization for intercultural communication offering information as well as support for orientation and integration.


The extensive offering encompasses:

  • Counselling

    • Residence status

    • Integration
    • Social aspects

  • Language courses

  • Computer - courses

  • Music education

  • Excursions

  • Special offers for women

  • Special offers for children

  • Help explicitly for women

  • Etc. 
Flyer - Kargah Englisch.pdf
Adobe Acrobat Dokument 945.9 KB

You find all information, offers and contact details here in the following languages.








kargah e.V.
Adress: Zur Bettfedernfabrik 1, 30451 Hannover
Telephone: 0511-126078-0
Fax: 0511-126078-22


Homepage Kargah e.V.






Agency for social welfare and asylum

Adress: Theresenstr. 4, 31535 Neustadt

Telephone: 05032 840

Fax: 05032 84334


Tuesday 08:00 - 13:00

Thursday 13:00 - 18:00





The council office has many different functions.

Detailed information are found here (German language only!)

Adress: Theodor-Heuss-Str. 18, 31535 Neustadt
Telephone: 05032 84-330
Fax: 05032 84-133


Monday 08:00 - 16:00 Uhr

Tuesday 08:00 - 16:00 Uhr

Thursday 08:00 - 18:00 Uhr

Friday 08:00 - 12:00 Uhr

Bürger-Service /


for citizens


The homepage of the Service for citizens (German language only) provides information to all topics of administration. You learn who your contact person will be and find opening hours of different public authorities.



Please visit the homepage of the city of Neustadt for more information.

Emplayment Office /
Agentur für Arbeit

You will learn here, what the Federal Employment Agency can do for you and what you have to do.


Agentur für Arbeit

Adress: Ernst-Abbe-Ring 23, 31535 Neustadt am Rübenberge

Telephone: 0800 45555-00

Fax: 05032 9800-166



Monday      09:00 - 12:30 Uhr

Tuesday     09:00 - 12:30 Uhr

Wednesday Only with prior arrangement of an appointment!

Thursday    09:00 - 12:30 Uhr and 15:00 - 18:00 Uhr

                 (Every 1. + 3. + 5. Thursday in a month)

Friday        09:00 - 12:30 Uhr


Telephone contact during:

Monday       08:00 - 18:00 Uhr

Tuesday      08:00 - 18:00 Uhr

Wednesday 08:00 - 18:00 Uhr

Thursday    08:00 - 18:00 Uhr

Friday        08:00 - 18:00 Uhr


You will learn here, what the Jobcentre can do for you and what you have to do.



Adress: Ernst-Abbe-Ring 23, 31535 Neustadt

Telephone: 05032 9800-250 *

Fax: 05032 9800-200



Monday, Tuesday, Thursday and Friday 08:00 bis 12:00 Uhr


and on appointment


* contactable by telephone Monday to Friday 08:00 – 18:00


Youth welfare service


Jugendhilfestation Neustadt

Adress: Schillerstraße 2, 31535 Neustadt am Rübenberge

Telephone: 05032 980433


We hope you and your family feel accepted and welcomed. The city offers

many activities of children and adolescents. The Youth Welfare takes

responsibility for education and learning and advocates the wishes

and interests of young people in the public.


The German Kinderschutzbund gives advice to you and your children free of

charge. The Kinderschutzbund also offers advice especially for children and adolescents. You will find further Information here (only in German language).


DKSB Ortsverband Neustadt

c/o Tobias Mundt

Adress: Rötzberg 56, 31535 Neustadt a. Rbge

Telephone: 05032 637 77


How to get there - Kinderschutzbund.pdf
Adobe Acrobat Dokument 410.7 KB

The number against grief

It may help to talk to somebody in case you have problems with your family od in school, with your friends or partner. Educated advisors will listen to you at the children- and – youth –telephone and offer solutions - anonym, confidential and free of charge.

Anonym advice via email.

If you do not like to share your problems on the telephone you can use the anonym email advice option. Educated advisors will also help here.

Advice works via a safe system you have to log into with a personal password

and where you also can pick up the response. Do not share your password with another person nor file it anywhere.


Further information and registration is here.

Homepage DKSB



for females


The Consulting centre for females offers help for women in different circumstances, from different countries of origin and religions. The counselling can be a single one or long term. Counselling is free of charge but you

should make an appointment. Child care is possible if agreed beforehand. The staff offers quick support in case of

  • domestic or public violence (physical, emotional, or sexual)
  • Separation, divorce, partner problems
  • Crisis, trauma
  • Stalking
  • Burnout, exhaustion
  • Attendance for institutions, doctors, court, police etc.
  • Legal advice by female lawyer
  • Application for financial support



Adress: Leinstraße 34a, 31535 Neustadt

Telephone: 05032 7898


Opening hours:

Tuesday 10:00-13:00 Uhr

Wednesday 15:00-18:00 Uhr


More options on appointment!



If you feel threatened by physical attacks call the police under telephone number 110. You get counselling and support at the counselling offices or with the telephone numbers listed below.


In case of domestic violence the police can banish the violator from your place. If you and your children do not feel safe at home you also can go into a women’s refuge.

  1. Women’s refuge Hannover / Women help women e.V.
    Telephone: 0511 66 44 77

  2. Women’s refuge AWO Region Hannover
    Telephone: 0511 22 11 02

  3. Women’s refuge Nienburg
    Telephone: 05021 24 24

Information centre see Consulting for females.

For a short description and initial information click here.

  • German
  • English
  • Arabic
Flyer - Women’s refuge.pdf
Adobe Acrobat Dokument 246.9 KB


and Education Information office

The Family and Education Information office provides free of charge

counselling in case of family problems, parent separation and divorce.


Region Hannover

Adress: Schillerstraße 2, 31535 Neustadt

Telephone: 05032 95380



For telephone appointments

Monday to Thursday 08:30 - 12:00 Uhr

Monday to Thursday 13:00 - 17.00

Friday 08:30 - 12:30

Flyer - Family and Education Information
Adobe Acrobat Dokument 959.0 KB

Homepage FEB